Support Center

Get the help you need for your AI solutions. Access our support portal, create tickets, and find answers to your questions.

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// Support Options

How Can We Help?

Login to Support Portal

Access your existing support account to view tickets, track progress, and manage your support requests.

Create Support Ticket

Submit a new support request for technical issues, questions, or assistance with our AI solutions.

Create Ticket

Emergency Support

For urgent issues requiring immediate attention, contact our support team directly.

Call (239) 319-5540

// Frequently Asked

Common Questions

How do I access my support account?

Click the "Login to Support Portal" button above to access your existing support account. If you don't have an account, please contact us at info@symplistic.ai.

What information should I include in a support ticket?

Please include a detailed description of the issue, steps to reproduce the problem, any error messages, and your contact information. The more details you provide, the faster we can assist you.

What are your support hours?

Our standard support hours are Monday through Friday, 9:00 AM to 6:00 PM EST. For emergency support, please call our direct line at (239) 319-5540.

How quickly will I receive a response?

We respond to support tickets based on severity. Severity 1 tickets (Critical) will be answered within 2-4 hours, Severity 2 tickets (High) will be answered within 4-8 hours, Severity 3 (Medium) will be answered within 1-2 business days and Severity 4 (Low) will be answered within 3-4 business days.

Can I track the status of my support ticket?

Yes, once you log into the support portal, you can view all your tickets, track their progress, and communicate with our support team directly.

// Contact Information

Get in Touch

(239) 319-5540

info@symplistic.ai

Mon-Fri: 9:00 AM - 6:00 PM EST

Bonita Springs, Florida